32Red, an online casino operator, has recently been subject of a major fine due to an issue concerning the protection of a problem gambler. The United Kingdom Gambling Commission has issued the $2.6 million fine to the operator due to allegations of a failure to fulfil their responsibilities to gamblers. The gambler in question is a VIP customer who spent a total of $997,645 over a period of three years, which the Gambling Commission finds unacceptable.
The $2.6 million fine includes $933,214 as a divestment of the financial gain that 32Red made, along with $1.7 million being paid by 32Red to the National Responsible Gambling Strategy, a group that deals with the problems that gamblers face. Additionally, the Gambling Commission added another $19,742 to be paid to cover the costs of the investigation.
The UKGC investigations also revealed that they found another 22 instances prior where the operator was connected to problem gambling, which took place between November 2014 to April 2017. The individual in question that led to the fine was among the top gamblers at the site, and had VIP status. 32Red has allowed this person to continue investing more money despite the obvious gambling problems that individual had.
Furthermore, the investigation also showed that 32Red had a number of weaknesses in their anti-money laundering measures, and that the operator did not review any customer’s source of income before allowing the customer to carry on placing bets. The operator may face more fines in the future.
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